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*We are no longer using Google Checkout because of the delays to process funds. This may change in the future.
To initiate a return, contact us for a Return Authorization Number (RMA#).
* To prevent fraudulent returns the serial number, ESN, or IMEI of the item you are returning must match the number we have on file,
* Most Items can be exchanged/Returned within 14-days of receipt. If we cannot supply an exchange a refund will be granted excluding shipping and handling charges. If you are getting an exchange, we will pay to reship to you. An accepted request for a refund on a Non Defective item, will receive a refund minus 20% restocking fee.
Refunds will be sent to your PayPal account, and can take up to 7 business days.
Refused / Cancelled orders will be subject to a 20% restocking fee, Orders must be canceled within 1 hour of purchase.
* "Open box" item orders cannot be cancelled once placed.
Open Box items are products that have been used as display or returned to us by customers.
these items are in new condition. Open Box items include all supplied accessories,
and usually carry the full manufacturer's warranty.
Tracking phones/ Wifi HotSpot, USB Modem Devices, Software, Wearable items including watches and glasses, Kitchen ware such as drinking glasses, plates, are non returnable/refundable. Non tangible items such as downloads or activation's are non refundable.
* Cell phone purchases: Check with the cell phone carrier to make sure the cell phone can be added to the service in your area. If you have any problems, please email us for support. We try our best to fully test all preowned cell phones before shipping. Please test your phone before adding it to your prepaid or postpaid carrier. (All Cellular phones ESN & serial numbers are kept on file for any discrepancies.)
*No returns or refunds on data cables
No returns or refunds on "Parts phones" Or items sold for parts.
TRACKING DEVICES CANNOT BE RETURNED ONCE ACTIVATED
DEFECTIVE TRACKING DEVICES WILL BE EXCHANGED WITHIN 14 DAYS.
Buyer pays all shipping & handling. Items usually ship the same business day, including Saturdays.
All orders are shipped via USPS.(With delivery confirmation) Unless you choose Priority Mail at check out.(When available) Confirmation number will be sent to your PayPal email address.
*Purchases $150.00 and over might require a signature upon delivery. All purchases over $250.00 requires a signature at delivery.
If you make a purchase and the phone is sold out before the website is updated, your payment will be refunded immediately.
WARNING: We take fraud seriously. It is a crime to purchase products using a false or stolen credit card, or false or stolen credit card numbers. Further, it is a crime to misuse the charge back process to obtain a refund for goods that you obtained fraudulently. Be assured that we will actively pursue and prosecute fraud offenders to the fullest extent of the law. We submit all fraudulent orders, as well as the IP address used to perpetrate the fraud, to the United States Federal Bureau of Investigation (FBI), & the United States Postal Inspection Service, for prosecution to the fullest extent of the law. In addition, we will work with cardholders, credit card companies, and local authorities to pursue fraud offenders.